Questions and answers

1. How can I place an order on pairstore.ae?
If you are 18 years or older — select a product, add it to your cart, and place your order. Orders are accepted 24/7, and our managers confirm them between 11:00 and 20:00.

2. How can I pay for an order placed on pairstore.ae?
In accordance with UAE law, payment for cigars and tobacco products on the website is prohibited. Payment for tobacco products can only be made in the lounge upon collection — in cash or by card.

3. How is delivery from pairstore.ae carried out?
In accordance with UAE law, the delivery of tobacco products (including cigars) within the country is prohibited. We do not send cigars by courier — purchases can only be collected in person at our Cigar Lounge Boutique Pair: Dubai, Jumeirah Emirates Towers, G floor. We look forward to welcoming you!

4. How do you guarantee the authenticity of cigars?
We have been in the cigar market since 1996. We have official agreements with leading brands. All products are stored in optimal conditions, ensuring their preservation and quality.

5. Can products be exchanged or returned?
Unfortunately, tobacco products are not subject to return or exchange.

6. Can I smoke cigarettes or electronic cigarettes in the lounge?
No, only cigars and cigarillos are permitted in the lounge.

7. Can I bring my own cigar and smoke it in the lounge?
If guests would like to use their own tobacco products, including cigars and cigarillos, a minimum spend of AED 300 per person is required.

8. What is the dress code for visiting Cigar Lounge and Boutique Pair?
From 17:00 onwards, beachwear, shorts, and flip-flops are not permitted in our lounge.

9. Can I wear a kandura to the Cigar Lounge and Boutique Pair?
Yes, of course, traditional local attire is welcome in our lounge.

Delivery

In accordance with UAE law, the delivery of tobacco products (including cigars) within the country is prohibited. We do not send cigars by courier. Purchases can be collected in person at our Cigar Lounge Boutique Pair: Dubai, Jumeirah Emirates Towers, G floor. We look forward to welcoming you! If you have any questions or need assistance, please contact us:

Returns & Exchanges

Unfortunately, tobacco products are not subject to return or exchange.